How to run a more secure business
Acpas offers powerful anti-fraud protection and helpful strategies for staying safe.
General Advice
Customers don't like surprises, so it's always a good idea to provide clear detail
when debit orders
will be deducted. Acpas provides a sms facility to notify
customer on debit order decutions.
Customers appreciate when their questions are answered promptly.
Customer Screening
Always be wary of odd behavior from customers. Make sure you have a copy of
his or her bank statement to ensure that the bank account number is a valid account
number.
It is good practice to provide credit or goods on terms for customers who is longer
employed than three months.
Disputed Transactions
In the event of a dispute, try to set a constructive tone, and give the customer
the benefit of the doubt. See if you can come up with a solution that benefits
both parties, and remeber that good customer service can go a long way toward resolving
problems.
Why Disuputes Happen
Every once in a while, something goes wrong with an order. But this is a normal,
expected part of doing business - and it doesn't have to lead to serious problems.
That's because many disputes stem from misunderstandings, which are often resolved
with honest, open communication between providers and customers.
Customers will dispute transaction that are: deducted without their concent, incorrect
due date or insufficient funds.
Recent Milestones
Acpas is a one of a kind system and caters for various industries. Our system
is user friendly and process driven.